CANCELLATION POLICY

Online + In-Studio Mat Classes, Semi-Privates, and Private Sessions require a 24-hour cancellation. All sessions canceled with less than 24 hours' notice will be charged the full amount of your session.  This policy allows us to pay our teachers for their time and commitment, therefore we cannot make exceptions for any reason, medical or otherwise. We thank you in advance for honoring this policy.

MEMBERSHIP POLICY

We require 14 days of written notice via email for the Month-2-Month semi-private membership change or cancellation. No exception. Our 3M, 6M, and 12M memberships have the following cancellation policy.   In the event, this membership contract is terminated, I understand that I am responsible for the full price on services rendered plus an early termination fee equal to 1 month of this membership contract to be charged to my credit card on file. If have any further questions please reply to  info@downtownpetalumapilates.com 

The Semi-private Starter month rolls into monthly autopay memberships.

No rollovers, refunds, or extensions on Memberships, no exceptions.

 

SCENT POLICY

We strive to maintain a chemical-fragrance-free environment because many students in our community have allergies and sensitivities to strong scents. Please avoid perfumes, colognes, fragranced laundry soap, and fragranced hair and body products when you come to the studio. Please also come free of body odor or smoke odor. This helps us to maintain an environment where everyone can be comfortable.

REFUND POLICY

All sales for classes, one-on-ones, duos, small groups, workshops, events and teacher trainings are final – no refunds or exchanges. 

 

LATECOMER POLICY

For your own safety and well-being, please arrive for your class on time. If you arrive later than 10 minutes after the start of your class/workshop, you will not be let in. This is to ensure that you get a proper warmup and to minimize disruptions for the students who have arrived on time.

WAITLIST POLICY

There is 1 spot on the waitlist for our Semi-Private Pilates Sessions.  Adding your name to the waitlist provides you with a great opportunity to get into semi-private! We will contact you via phone if a spot opens up and you can decide if you want to join the class. If you want to stop by to see if there is a last-minute spot, you are welcome to do so. 

CHILD POLICY

Downtown Petaluma Pilates is happy to welcome teens over the age of 14. Teens and children under the age of 14 are not allowed to participate in or observe classes. Unattended minors in our studio while sessions are going is also not allowed.

COVID-19 PRECAUTIONS 

Downtown Petaluma Pilates asks that if you feel sick or know that you have been recently exposed to someone who tested positive for Covid-19 that you either reschedule or choose to change your in-person session to an online option if necessary.  We use HEPA filters in each of the studio rooms and keep windows and doors open as much as possible.  We will continue to stay up to date with county, state and federal guidelines.  Our studio is cleaned professionally bi-weekly and all equipment is washed with soap and water between each session.  

Privacy Policy

Downtown Petaluma Pilates Privacy Policy can be found here.